Comstice Mobile Agent1.0.67 - Google Play
You'll be able to see results in few seconds.
Official Google Play Link
We do not host Comstice Mobile Agent on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Comstice Mobile Agent is provided to you by soft112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of soft112.com contact us.
Publisher Description
Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.
Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.
Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.
Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.
Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.
